I am a graduate of Jagiellonian University, Faculty of Philosophy, Institute of Pedagogy. I have been working at Centrum Medyczne Macierzyństwo since June 2016 as the Office and Administration Manager. My responsibilities include supervision of the medical reception team’s tasks, contacts with patients and all administrative aspects of the Centre management. Previously, I worked for 11 years for the LUX MED Group, first as a receptionist, and finally as the Patient Service Manager in the largest facility of the Group. I was responsible for good work organisation of more than ten employees, contacts with the medical staff as well as supervision of the doctors’ schedule and medical records. I have always been and still I am a respected team member who has always been supportive to her colleagues and committed to resolve difficult situations.
I improve my qualifications through many training courses such as: ‘Coaching – Implementation of Customer Service Standards’, ‘How to communicate and implement Non-Medical Patient Service Standards’, ‘Coaching for Managers’, ‘Communication with a patient in medical service’, ‘Academy of Business I and II’, ‘Medical Law’, ’Customer Service – techniques of dealing with a difficult patient’, ‘Adaptability to changing work environment’, ‘Negotiations’ and ‘Principles of professional patient/customer service’.